Support

No. Our games collect no personal data and have no accounts, no ads, and no analytics. Everything you do stays on your device and your own iCloud.

Your progress is saved on your device and synced through your personal iCloud, so it appears automatically on your other devices signed in to the same Apple ID. Nothing is ever sent to us.

Yes. One More Push: Boulder Climb supports multiple local profiles, each with its own progress, Pebbles, and decorations. You can add or switch profiles in the app's Settings. All profiles on a device sync through that device's iCloud account. Cosmetic purchases (skins, stickers, environments) unlock for every profile, since they follow the Apple ID; a Pebble pack is credited to the profile that's active when it's bought, so switch to the profile you're buying for first.

Some games offer optional purchases of cosmetic items, such as boulder skins and stickers, and a cosmetic in-game currency called Pebbles that you can spend on those items. Everything you can buy is cosmetic and gives no gameplay advantage, and there are no randomized or "loot box" purchases: when you buy something, you always know exactly what you are getting and what it costs. Purchases are processed by Apple and tied to your Apple ID, and the real-money price is always shown before you buy.

For cosmetic items (skins, stickers, environments), open the game's Settings or Store and tap "Restore Purchases" while signed in with the same Apple ID you used to buy them; they'll be restored at no additional cost. In-app purchases don't support Family Sharing, so they're available only under the Apple ID that bought them. Pebbles work differently: like all consumable currencies, they can't be restored through the App Store. Your Pebble balance is kept with your game progress and syncs across your devices through iCloud, so it follows you automatically as long as iCloud is turned on and you're signed in to the same Apple ID. If you delete the app with iCloud off, or sign in with a different Apple ID, a Pebble balance can't be recovered, so keep iCloud on to protect it.

Opening the app grants one free reward per calendar day: a cosmetic item plus Pebbles, with a larger reward on the seventh consecutive day. No purchase is necessary, rewards have no monetary value, and missing a day resets the streak to day one. The full rules are shown in the app: tap the calendar button on the home screen, then the info button in the rewards popup.

Climbing pays on its own: every 1,000 m pushed grants a free random design, and every summit reached grants a premium design. These finds are always free, no purchase is required or changes what you receive, and they land straight into your Decorate inventory. Every find is listed with its date under Reward History in the game's Settings.

Every Monday a new cosmetic (a sticker, a band, or a boulder skin) is revealed on the Weekly Drops shelf of the in-game Pebbles Shop (open Decorate, then the Pebbles shop). Stickers and bands are bought by the copy with Pebbles, exactly like the rest of the shop, and boulder skins are bought once. Once a drop lands it never leaves the shelf, so late players miss nothing. All weekly content ships inside the app and unlocks by the calendar; nothing is downloaded and nothing unlocks from outside the game. The game also hides six secrets: small in-game deeds that each grant Pebbles once. Their hints live on the Achievements board.

Refunds for in-app purchases are handled by Apple. You can request one at reportaproblem.apple.com.

The summit balance challenge uses tilt by default on devices with motion sensors: lean your phone to steer the boulder. You can swap between Tilt and Touch at any moment with the button in the scene, and the game remembers your choice on each device. Motion is read on your device only, purely to steer the game, and is never stored or transmitted.

Every purchase goes through Apple and your Apple ID, and the real-money price is always shown before you confirm. To require a password for each purchase, or to turn purchases off entirely (including on a child's device), use Apple's built-in tools: on the device, Settings › Screen Time › Content & Privacy Restrictions; and Ask to Buy if you use Family Sharing. All billing and refunds are handled by Apple at reportaproblem.apple.com.

Yes. It honors the system Reduce Motion setting and also has its own Reduce Motion toggle and a haptics on/off switch in the app's Settings. The balance stage uses tilt by default on devices with motion sensors, and can always be played by touch instead. Switch any time with the Tilt/Touch button in the scene, right over the play area.

We'd love to hear it. Email support@orefish.com with as much detail as you can, and we'll usually reply within 48 hours.

They're linked inside the app and here on our site: see our Privacy Policy and Terms of Service.

Delve Divers is a separate product with its own support, accounts, and policies. Please visit delvedivers.com for Delve Divers support; this page and these policies don't cover it.